FAQ
WHAT IS YOUR RETURN POLICY?
Since live items are sensitive to shipping, our products are non-returnable and all sales are final. However, should the buyer agree to check and report issues (along with pictures) with any live item purchased within 1 hour of delivery (based on carrier recorded delivery time), Florida Reef Labs will review the case. Per our dead on arrival (DOA) policy, each case will be reviewed and handled with care, and either an account credit or refund will be issued in the discretion of Florida Reef Labs.
HOW LONG WILL IT TAKE TO GET MY ORDER?
Typically, orders should arrive within 2-4 days however, with some carrier delays, it may take up to 5 days with our standard shipping option. (Express shipping is optional at checkout but much faster)
DO YOU SHIP INTERNATIONALLY?
International shipping is currently only available to Canada. We apologize for any inconvenience if your area is outside the US or Canada.
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Note: If requesting shipping to Canada please consider your order and the type of shipping you choose. Priority can take too long sometimes due to customs so it is highly recommended to choose express if ordering live items and need them quickly.
WHAT ARE THE PAYMENT OPTIONS?
We offer Paypal and Credit card checkout
What do I do when I receive my delivery?
For phytoplankton, we recommend refrigerating upon arrival. We also strongly recommended shaking your bottle or pouch every 1-2 days to ensure the cells do not settle for too long and result in death of the product.
For copepods, we do not recommend refrigeration but rather removing the cap on your bottle/pouch to allow oxygen in as soon as possible after delivery. If you do not plan on using all of your copepods within a day after shipping and you have phytoplankton, add 1ml of phyto for every 8-16oz of your copepods left in the container every other day, which should keep your pods alive for up to one additional week.
How do I dose?
For dosing copepods, we recommend turning off all pumps and lights at night and allowing your tank/system to settle for 10 minutes. Then, you may choose to add the entire bottle to your tank or sump or split it between the two. Please then wait an additional 10 minutes before turning everything back on.
For dosing phytoplankton, we recommend a ratio of 5ml for every 10 gal every 3-4 days (on average.) Please ensure to test nitrates in your tank weekly until you find a stable dosing schedule that doesn’t spike your nitrates, which all depends on how heavy your tank is fed vs. bio/fish load you have as well as cleanup crew. Each tank is unique, and dosing will need to be fine-tuned and personalized to each setup.