Shipping & Returns
Free Shipping Policy
​​* If you spend over $57 (US Only) you will have the choice of free USPS priority shipping. Priority shipping is typically 2-3 days from the day item ships. Certain customers in remote areas, that require special shipping, or that request delivery in areas with poor service/logistics, may be requested to pay an additional carrier-required surcharge.
Shipping/Live Arrival Policy
We ship in insulated bags with cold/heat packs to ensure live arrival.
We ship Monday - Wednesday ONLY - For any orders placed after Wednesday, you may receive notification of shipment, but that is just the generation of the shipping label. Shipping will proceed on that following Monday unless it's a holiday ***
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*If weather is a factor in shipping, cold/heat/hurricane, we will ship on the next available Monday - Wednesday window to ensure live arrival.
DOA Policy
Live items cannot be returned as they are sensitive to shipping, so all sales are final.
*(DOA), please contact us and provide a photo of the shipment, along with original packaging (bottle and shipping container) WITHIN 1 HOUR of carrier recorded delivery time.
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*Customer agrees to check and report issues with any live item purchased within 1 hour of delivery (based on carrier delivery time).
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Florida Reef Labs will review any claim and upon approval, we will credit customer's account for future purchases.
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